Privacy Policy

About This Policy

This Privacy Policy explains how Advanced High Point Decks ("we," "us," or "our"), operating at highpointdecks.com, collects, uses, and protects information you provide when you visit our website or contact us. By using our website, you agree to the practices described here.

Information We Collect

Information You Provide Directly

When you fill out our contact or estimate request form, you may provide your name, phone number, email address, service address, and a description of your project. We only collect this information when you submit it voluntarily.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may collect technical information such as your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This data is collected in aggregate and is not linked to your personal identity.

Cookies

Our website may use cookies - small text files stored on your device - to remember your preferences and analyze how visitors use the site. You can configure your browser to refuse cookies, though some features of the site may not function as intended if you do.

How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests, questions, and inquiries
• Schedule site visits and consultations
• Communicate with you about your project
• Improve the content and performance of our website
• Comply with any applicable legal obligations

We do not sell your personal information to third parties. We do not use your information for unrelated marketing without your consent.

Third-Party Services

We use third-party services to operate this website and manage communications. These may include:

• Tally - our form provider, which processes form submissions on our behalf. Tally's privacy practices are governed by their own policy.
• Google Analytics or similar analytics tools - used to understand how visitors interact with our website. These tools may place cookies on your device.
• Google Maps - embedded on our Contact page to display our office location. Google's privacy policy governs data collected through that embed.

We share information with these providers only to the extent necessary to operate our website and deliver our services. They are not authorized to use your information for their own independent purposes.

Data Retention

We retain contact and inquiry information for as long as it is relevant to your project or our business relationship. If you would like us to delete your information, contact us using the details in the "Contact Us" section below and we will handle your request promptly.

Your Rights

Depending on where you are located, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of communications from us at any time

To exercise any of these rights, contact us at the email below. We will respond within a reasonable time.

Children's Privacy

Our website is intended for adults seeking home improvement services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us and we will delete it.

Security

We take reasonable steps to protect the information you provide against unauthorized access, disclosure, or loss. However, no data transmission over the internet can be guaranteed as fully secure. Please exercise caution when submitting sensitive information online.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or want to make a request regarding your information, reach us at: